Moebius Stairs — Delete Your Account (Draft)
This page explains how to delete your account and data for the mobile game Moebius Stairs (operator: JINEUNHA).
1. Delete in the game
- Open the game and sign in.
- Go to Settings → Delete Account.
- Check the notice and tap Delete. Your account is deleted right away.
2. If you can't use the game (email request)
- Email ssangyongtt@gmail.com with:
- Subject: Moebius Stairs account deletion request
- Your in-game nickname and how you sign in (Google, Apple, Kakao or Naver)
- After confirming it's you, we delete the account within 7 days and let you know by email.
3. What we delete
| Data | Handling |
|---|---|
| Sign-in identifier (Google, Apple, Kakao or Naver), nickname, selected character | Deleted without delay |
| Game records (stage progress, stars, best records, duel results, ghost runs) | Deleted without delay |
| Currencies and items (coins, gems, stair points, costumes) | Deleted without delay · cannot be restored |
| Push notification token, error and diagnostic logs | Deleted without delay |
| Guardian email (Korean users under 14 only) | Deleted without delay |
When you sign in with Apple, we also revoke the Apple sign-in token when your account is deleted.
4. Data we must keep by law
| Data | Period | Reason |
|---|---|---|
| Purchase records (transaction ID, product, amount) | 5 years | Korean Act on Consumer Protection in Electronic Commerce |
| - We don't use kept data for anything else and destroy it when the period ends. |
5. Please note
- Deleted accounts and purchased items can't be restored. Cancel any remaining subscriptions (monthly or season pass) directly in Google Play or the App Store.
- For details, see our Privacy Policy.